Introduction

Jonathan Homes Pty Ltd (trading as “Jonathan Homes”, “we”, “us”, or “our”) is committed to protecting your privacy and managing your personal information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (“Privacy Act”). This Privacy Policy explains how we collect, use, store, disclose and manage your personal information when you engage with our services or visit our website at jonathan-homes.com.au.

What is Personal Information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether the information is true or not and whether recorded in material form or not. This includes information such as your name, address, email address, phone number, and financial details.

Types of Personal Information We Collect

As a custom home builder, renovation specialist, and heritage restoration expert, we may collect the following types of personal information:

Basic Contact Information:

  • Full name and contact details (address, email, phone number)
  • Demographic information (age, occupation)
  • Emergency contact details

Project-Related Information:

  • Property details and location
  • Building plans and specifications
  • Budget and financial information
  • Insurance details
  • Preferred communication methods
  • Special requirements or accessibility needs

Financial Information:

  • Banking details for payment processing
  • Credit information for financing arrangements
  • Income verification documents
  • Payment history and transaction records

Technical Information:

  • Website usage data through cookies
  • IP address and browser information
  • Device type and operating system
  • Pages visited and interaction patterns

How We Collect Personal Information

We collect personal information through various methods, including:

  • Direct communication via phone, email, or in-person consultations
  • Website contact forms and enquiry submissions
  • Site visits and project assessments
  • Contract negotiations and documentation
  • Progress meetings and project updates
  • Payment processing systems
  • Third-party referrals (with appropriate consent)

We will only collect personal information by lawful and fair means and not in an unreasonably intrusive way.

Why We Collect Personal Information

We collect and use your personal information for the following primary purposes:

Service Delivery:

  • Providing custom home building, renovation, and heritage restoration services
  • Project management and coordination
  • Communication regarding project progress and updates
  • Scheduling site visits and consultations

Business Operations:

  • Processing payments and managing financial transactions
  • Meeting legal and regulatory obligations
  • Managing insurance claims and warranty services
  • Maintaining project records and documentation

Communication and Marketing:

  • Responding to enquiries and providing quotes
  • Sending project updates and important notifications
  • Marketing our services (with your consent)
  • Gathering feedback to improve our services

How We Use and Disclose Personal Information

We will only use your personal information for the purposes for which it was collected or for related secondary purposes that you would reasonably expect. We may disclose your personal information to:

Essential Service Providers:

  • Subcontractors and tradespeople working on your project
  • Suppliers and material vendors
  • Architects, engineers, and design consultants
  • Local councils and regulatory authorities for approvals

Professional Services:

  • Legal and professional advisers
  • Insurance companies and assessors
  • Financial institutions for payment processing
  • Warranty providers

Legal Requirements:

  • Law enforcement agencies when required by law
  • Government authorities for compliance purposes
  • Courts or tribunals as required

We will not sell, trade, or rent your personal information to third parties for marketing purposes without your explicit consent.

Data Security and Storage

We are committed to protecting your personal information from misuse, interference, loss, unauthorised access, modification or disclosure. We implement appropriate physical, technical and administrative safeguards including:

  • Secure storage systems with restricted access
  • Regular security assessments and updates
  • Staff training on privacy obligations
  • Secure disposal of information when no longer required

Personal information is stored securely in Australia and is retained only as long as necessary for the purposes outlined in this policy or as required by law.

Your Rights Under the Privacy Act

You have the following rights regarding your personal information:

Access Rights:

  • Request access to the personal information we hold about you
  • Receive information about how your data is collected and used

Correction Rights:

  • Request correction of inaccurate or incomplete information
  • Update your contact details and preferences

Complaint Rights:

  • Make a complaint if you believe we have mishandled your personal information
  • Seek resolution through our internal complaint process

Anonymity and Pseudonymity:

  • Deal with us anonymously or by pseudonym where practicable
  • Note that this may limit our ability to provide certain services

Website Privacy and Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and gather usage statistics. You can configure your browser to refuse cookies, though this may affect website functionality.

We collect technical information about website visits including:

  • IP addresses and browser types
  • Pages viewed and time spent on site
  • Referral sources and search terms used

Third-Party Services

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites and recommend reviewing their privacy policies before providing personal information.

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updated versions will be posted on our website with the revision date. We encourage you to review this policy periodically.

Contact Us

If you have any questions about this Privacy Policy, wish to access or correct your personal information, or make a complaint about our privacy practices, please contact us:

Jonathan Homes Pty Ltd
Website: jonathan-homes.com.au
Email: info@jonathan-homes.com.au

For more information about privacy rights in Australia, you can visit the Office of the Australian Information Commissioner at www.oaic.gov.au.

Complaints Process

If you believe we have breached your privacy, please contact us first to discuss your concerns. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.

Last Updated: 26th June 2025

This Privacy Policy complies with the Australian Privacy Principles under the Privacy Act 1988 (Cth) and should be reviewed annually to ensure ongoing compliance with applicable privacy laws.